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FAQ

HOW DO I TRACK MY ORDER?

All orders sent out by Heavenly Husky are sent via a traceable method. When dispatched from our warehouse you will receive an email with a link to track your parcel and alongside it a tracking number.

 

WHEN WILL YOU SEND OUT MY ORDER?

All orders are dispatched between Monday - Friday 9:30am - 5:30pm AEST/AEDT. 

Due to high demand, please allow up to 4 business days from your order being confirmed to being dispatched. This period of time includes quality checks and preparing your order for shipment.

All orders placed on public holidays or weekends will begin processing on the next business day.

 

HOW DO I REDEEM A DISCOUNT CODE?

When you reach checkout simply enter the discount code into the bar that specifies "discount code" and hit apply. This will make the code active and apply a discount to your purchase.

 

HOW MUCH DOES SHIPPING COST?

We currently offer Australia Wide Shipping on all orders. Our shipping rates are always the lowest possible and all items shipped are 100% insured by us.

You may be eligible for Free Shipping depending on your order value.

 

WHERE ARE YOU BASED?

We have offices and warehouses all over Australia, New Zealand & surrounding countries.

This allows us to stock a lot of the premium products that our customers and their furbabies enjoy everyday.

 

HOW LONG WILL MY ORDER TAKE TO REACH ME?

The shipping times will vary and depend on your location and the shipping method.

 

**Australian Shipping Update**

From 25th of March 2021, we are excited to offer our products globally.

Orders for Victoria, Queensland, Tasmania and New South Wales can take between 7 to 13 business days from date of dispatch.

Western Australia & South Australian orders can take between 9-14 business days from date of dispatch.

Given the current situation with COVID-19 and the significant increase in global freight charges, some logistics delays can be expected. As a result we are monitoring this situation very closely and we will do everything we can to continue shipping your items as normal.

 

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

 

WHAT'S YOUR REFUND/RETURN POLICY?

We accept returns within 60 days of delivery.

Scroll down to the footer of our page to see our refund policy.

 

I HAVE NOT RECEIVED A TRACKING NUMBER WHEN WILL I GET ONE?

Please allow 24 to 48 hours to receive your tracking information after your order has been shipped.

If you still haven't received your tracking information within this time frame after your order has been shipped, please contact us at support@heavenlyhusky.com

 

I ORDERED THE WRONG COLOUR/SIZE, CAN I CHANGE IT?

If this happens to you, just contact us as soon as you are able to and we will see what we can do about it.

We usually start processing your order immediately after you place an order.

If your order has already been shipped, We'll still try to make it right. We appreciate every single one of our customers and our priority is to satisfy all our customers.

 

WHAT IF MY ITEM IS FAULTY?

We aim to provide our customers with products of the highest standard and quality. If you received an item with a manufacturing fault, we will help resolve the problem as fast as possible. 

Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process. Contact us via email at support@heavenlyhusky.com For more information please see our refund policy at the footer of the page.

 

HOW CAN I PAY FOR MY ONLINE PURCHASES?

We provide a multitude of payment options some of these include:

  • Visa
  • Mastercard
  • Amercian Express
  • Shop Pay
  • Paypal
  • Google Pay
  • Apple Pay

 

WHO DO I CONTACT IF I'M HAVING TROUBLE ORDERING ONLINE?

At any time message us on our Official Facebook Page or email us at support@heavenlyhusky.com

  

NEED ANY FURTHER HELP?

At Heavenly Husky we're always working to improve your experience with fast, simple and easy online shopping; we would love to hear your feedback and ideas from placing your order.

Email us at: support@heavenlyhusky.com

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